Educational Opportunities
and Programs

Course Information Sheet

Next Available Course
A course module is offered once a month

Certified Apartment Manager
The on-site manager is vital link between apartment residents and the community owners and investors. That's why more and more apartment owners and investors are asking specifically for NAA-designated CAMS to fill their staffing needs.

Programs Include

• Community Analysis
• Property Maintenance
• Finance
• Human Resources Management
• Management for Residential Issues
• Risk Management
• Fair Housing
• Marketing
• Legal Responsibilities
• Adding Value with Technology

Course Information Sheet

Next Available Course
A course module is offered once a month

Certified Apartment Supplier
Suppliers are important liaisons to the multifamily housing industry. This course is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer. The course is ideal for new salespeople as well as veterans of the industry

Programs Include

• Marketing
• Risk Management
• Finance
• Resident Issues
• Human Resources
• Maintenance
• Legal Issues
• Technology
• Fair Housing

Course Information Sheet

Next Available Course

National Apartment Leasing Professional
Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.

Programs Include

• Keys to Success in Leasing
• Leasing and the Internet
• Leasing Demonstration and Resolving Objections
• Legal Aspects
• Rental Policies and Procedures
• Telephone Presentations
• The Leasing Interview and Qualifying Residents

Programs may be taken as stand-alone seminars or in full to earn the industry designation

Course Information Sheet

Next Available Course

Certified Apartment Maintenance Technician
The CAMT program investigates heating and air conditioning, electrical, plumbing, interior and exterior maintenance, along with many other areas of maintenance.

Programs Include:

• Industry Overview
• Overview of Apartment Community Maintenance and Fair Housing
• Personal and Property Safety
• Customer Service and Satisfaction
• Basic Maintenance and Repairs
• Basic Electrical Repairs and Replacements
• Basic Plumbing Repairs and Replacements
• HVAC Introduction and Preventive Maintenance
• Appliance Introduction and Preventive Maintenance

Programs may be taken as stand-alone seminars or in full to earn the industry designation.

Course Information Sheet

Next Available Course

Certified Apartment Property Supervisor
The CAPS course teaches the importance of the liaison role between on-site management and executive management.

Programs Include

• Financial Management
• Property Evaluation, Acquisition and Renovation
• Marketing
• Property Maintenance
• Legal Responsibilities
• Risk Management
• Human Resource Management
• Technology